- Why the output file is only 3 minutes long?
- What files iTunes Converter can convert?
- Why I can't split my audio files?
- I forget my registration info, how to find it back?
- Can I convert the audiobooks i purchased?
- How to solve the problem of "Conversion Failed" when converting iTunes music
Q.Why the output file is only 3 minutes long?
When you download and install the software, it's the limitation of trial version before you purchase the software. After you have bought a single user license, we'll send you a key/code to unlock the limitation.
Q.What files iTunes Converter can convert?
Any audio files you can play on iTunes, including iTunes Music files, iTunes Match Music files, downloaded Apple Music files, and unprotected and DRM protected Audiobooks.
Q.Why I can't split my audio files?
The Split functions only works for converted audios. After your conversion, you can choose the files and use the Split button to split your audios.
Since Version 2.0.0, the iTunes Converter can't support the Split function any more.
Q. I forget my registration info, how to find it back?
Write to our Support Center (email@example.com) by email with your order number or the email address used to purchase the product, they will help you find the registration information.
Q. Can I convert the audiobooks i purchased?
Of course. Any audiobooks which can be played on iTunes, can be converted by iTunes Converter for Win.
To play Audible audiobooks, you can also try our Audiobook Converter. With it, you can convert Audible audiobooks to MP3, M4A and M4B with 60X faster conversion speed. If you set M4A as output foramt, you can also save the converted audio files with chapters kept.
Q.How to solve the problem of "Conversion Failed" when converting iTunes music
 At first, please make sure you are running the latest version of Macsome program, otherwise please directly download the latest version of Macsome iTunes Music Converter.
 Please make sure your original audio can be played on iTunes normally. -- If it is a purchased M4P music from iTunes, please make sure your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.
 Please check whether the problem happen to certain music files or not. If it is, please re-convert the music for a try.
 Please check whether is there any external audio device connected with your computer including USB, Wi-Fi, Airplay, Bluetooth and HDMI, etc. If it is, please disconnect them and retry.
 After clicking "Convert", please open iTunes window and check whether is there any pop-up blocking message (such as download, authorization, update...). If it is, please resolve them and retry.
If above solutions still cannot fix your problems, please provide the following information to our support team via firstname.lastname@example.org. We will reply to your message within 24 hours on weekdays and 48 hours on weekend. And we will submit your feedback to our developer and inform you if the solution is available.
- 1. Which Windows OS are you using? 32 bits or 64 bits?
- 2. What is the output format you choose?
- 3. Please send us songs which you converted for a test.
- 4. Please send us two log files. You can find them by clicking the icon, and select Open Log File. Then click the logs folder and you will see the log files, please send us all the log files.