Macsome Support Center

When users use Macsome programs, and get failure to read your iTunes library, please follow the steps below to fix it.

Step 1: Update iTunes Settings

Please open iTunes Preferences by clicking "Edit ->Preferences". Then choose the "Advanced" tab in the pop-up window, and check the box that say "Share iTunes Library XML with other applications".

Step 2: Click "Retry" to Load Your iTunes library.

Go back to the program and click "Retry" to re-load your iTunes library.

Haven't resolved your problem after trying above methods? Please send an e-mail to our support team at support [at] macsome.com (replace [at] as @ before sending message) and attach your iTunes Library.itl file as well.

You can locate your iTunes Library.itl file from:

• Windows 10, 8 or 7 – C:\Users\username\My Music
• Windows Vista – C:\Users\username\Music
• Windows XP – C:\Documents and Settings\username\My Documents\My Music