Some of your Questions:

Q.Why can I only convert the first 3 minutes of each audio?

Macsome Tidal Downloader has a free trial version, which only allows users to convert the first 3 minutes of each song for testing. To unlock this restriction, please purchase a license.

Q.What's the differences between Macsome Tidal Downloader and other Tidal conversion tools?

Macsome Tidal Downloader is one of the best Tidal Music Converter, which can not download music from Tidal, but also can convert Tidal songs to MP3, AAC, WAV and FLAC. With a bulit-in Tidal web player, you don't need to download Tidal client on your computer.

Q.I have received the license information. How to register Tidal Downloader?

Step 1: You can directly click the the icon to open the registration window and complete the registration process. You can also click the icon on the top-right user interface, and choose "Register" option in the drop-down list, you will get the following registration window.

Register tidal Downloader

Step 2: Copy and paste the registration Email and Code into the registration popup dialog, then click "OK".

Register tidal Downloader successfully

Q. What can I do if I get the message "Invalid Code" when trying to register?

1: First please make sure that you have downloaded the right program.

2: The registration code is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the Email address and Code into the registration popup dialog.

3: If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

Q. What kinds of music format the program supports? What output format can it export?

Tidal Downloader supports converting all types of Tidal music, including tracks, playlists, albums, etc. It supports MP3, AAC, WAV and FLAC output formats.

Q. Can I convert the entire playlist from Tidal?

Of course, you can. It supports converting the entire playlist. You can select a playlist and click Add button to import the whole playlist to the Tidal Downloader.

Q. The output audio quality is unsatisfied, how to improve the output quality?

Please set the output format as MP3, bitrate as 320kbps. To customize output settings, please click on the icon at the top right-hand corner of interface, then set "MP3" as output format, "(320kbps)" as output quality in the pop-up window.

set audio quality

Q. How to contact us when you encounter with "Conversion Failure"?

If above solutions still cannot fix your problems, please provide the following information to our support team via support@macsome.com. We will reply to your message within 24 hours on weekdays and 48 hours on weekend. And we will submit your feedback to our developer and inform you if the solution is available.

  • 1. Which Mac OS are you using? 32 bits or 64 bits?
  • 2. What is the output format you choose?
  • 3. Please send us Tidal song or playlist links which you converted for a test.
  • 4. Please send us two log files. You can find them by clicking the icon, and select Open Log File. Then click the logs folder and you will see the log files, please send us all the log files.