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Macsome Frequently Asked Questions (FAQ)

What I need to do when using iTunes Converter?

A: You should quit iTunes before running iTunesConverter, and you'd better don't user iTunes while converting. Because we need iTunes to play your audio book background. Any operations on iTunes while converting may affect the result.

Which kind of audio formats could be converted?

A: Any audio files that could be played on your iTunes, could be converted by iTunesConverter, including music file you purchased, audio book you bought from Audible, etc.

Why I can't select the audio file to convert?

A: Please make sure that the audio file is in the Library of your iTunes.

It seems Error when working on iTunes 12.2, how to solve it?

A: For iTunes 12.2 users, if you want to use Macsome iTunes Converter to convert your Apple Music files as well, before the M4P to MP3 conversion, you need to change an option of iTunes to support our Converter. Please do as following steps:

  • 1. Run iTunes, go Preferences, Advanced.
  • 2. Check on the box of Share iTunes Library Xml files.
  • 3. Quit iTunes.

Can I use it to convert Apple Music files?

A: Yes, the iTunes Converter uses 5X recording and encoding technology so as to remove DRM from Apple Music files.

Why the output file is only 3 minutes long?

When you download and install the software, it's the limitation of trial version before you purchase the software. After you have bought a single user license, we'll send you a key/code to unlock the limitation.


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